Responsible Gaming at tbjji —
Stay safe while having fun
tbjji believes online gaming should be a source of enjoyment, not a burden. Our responsible gaming tools and guidelines are here to keep you safe.
What is responsible gambling and why does it matter
Online betting and casino gaming is a popular form of entertainment for millions of people. But that entertainment stays enjoyable only when you play in a controlled way, knowing your own limits. As a responsible platform, tbjji places the highest importance on your mental health, financial security and family relationships.
Responsible gaming means playing purely for fun — never chasing losses in the hope of winning back money. Set a budget for every session and stick to it. Remember, gambling outcomes are entirely random — no strategy or method can guarantee a win.
Every member who registers on the tbjji platform must be at least 21 years old. We strictly keep minors — that is, anyone under 21 — away from all gaming activities.
Important warning
Gambling can be addictive. It is adult entertainment only. Never turn to gaming as a way to solve financial problems.
Need help?
Our 24/7 live chat support (in Bengali) is always by your side. Contact us for any issue.
Our protection tools
tbjji provides several protection features that you can activate from your account at any time.
Set deposit limits
Set a limit on how much you deposit per day, per week or per month. Reductions take effect immediately; increases require a 72-hour waiting period.
Time-out feature
If you feel you need a short break, temporarily suspend your account for any period from 24 hours up to 6 weeks.
Self-exclusion
If you want a longer break, activate self-exclusion. During the set period, access to your account will be completely blocked.
Set loss limits
Decide the maximum amount you are willing to lose in a given period. Once that limit is reached, your gaming session will end automatically.
Reality check reminders
A pop-up message will appear at set intervals to remind you how long you have been playing and how much you have spent.
24/7 support team
If you feel you are losing control, our Bengali-speaking support team is available in live chat 24 hours a day, 7 days a week to help you.
Recognise the signs of problem gambling
If any of the signs below appear in yourself or someone you know, it is important to seek help promptly. Taking action at the right time is the wisest move.
You keep placing larger bets to try to recover money you have lost.
You are gambling in secret, hiding it from family or friends.
You are trying to stop playing but cannot.
You are using household money, loan repayments or funds meant for emergencies to gamble.
You feel restless, irritable or anxious when you are not gambling.
You are giving gambling more priority than work, studies or relationships.
You are experiencing sleep problems, headaches or mood swings — and gambling is the cause.
Check yourself
If even one of the signs above applies to you, do not ignore it. Let our support team know, or activate time-out or self-exclusion from your account. Asking for help takes courage.
Keep your family safe
If you have underage children at home, use parental control software on your devices. tbjji never allows anyone under 21 to open an account or play any game.
Steps to activate self-exclusion
If you feel you need a long break, follow the simple steps below. The whole process takes just a few minutes.
Log in to your account
Access your tbjji account and go to the Settings menu.
Open the "Responsible Gaming" section
Find the "Responsible Gaming" option inside Settings.
Choose your exclusion period
Select one of the following: 1 month, 3 months, 6 months or permanent self-exclusion.
Confirm
Confirm your decision. The exclusion will take effect immediately.
Contact support
If you are unable to access your account, let us know via live chat or email.
Review when the period ends
When the period ends, our team will contact you. Think it over carefully before returning.
tbjji's commitment
We follow responsible gaming principles not just in words but in action. Our core commitments are listed below.
| Aspect | Our pledge |
|---|---|
| Age verification | Age is verified at the time of registration and in any case where there is suspicion. No one under 21 can open an account. |
| Advertising policy | None of our advertising targets minors. Gambling is never presented as a source of income in our advertising. |
| Trained staff | Members of our support team are trained to identify problem gambling and to provide assistance. |
| Limit enforcement | Requests to reduce deposit or loss limits are actioned immediately. |
| Fund protection | The funds in your wallet are held completely separately and can be withdrawn at any time. |
| Data privacy | Your personal information and gaming history are kept completely confidential. They are never shared with third parties. |
Tips for healthy gaming enjoyment
Set your budget first
Before every gaming session, ask yourself — "What is the maximum I can afford to spend?" That becomes your budget. Treat that amount as the cost of entertainment.
Budget PlanningSet a time limit
Decide on a time limit before you start playing. Set an alarm. When it goes off, stop — win or lose.
Time control HealthTake a break after a loss
It is better not to start playing again immediately after a big loss. Rest with a clear head. Make decisions later, not right now.
Mental healthPlay for fun, not for income
Never think of gaming as a source of income. It is entertainment — like watching a film or playing sport. Enjoy it, do not rely on it.
MindsetGet help — we are always here
The tbjji support team is by your side in any situation. Do not hesitate to ask for help for yourself or for a loved one.
Live Chat
Bengali live chat support available 24 hours a day, 7 days a week. Our trained staff will provide immediate assistance with any issue you face.
Email support
Send a detailed description of your issue to: [email protected] — we will respond as quickly as possible.
Professional advice
Seeking professional mental health support for gambling addiction is completely normal and a courageous step. Speak to your doctor or a counsellor.
Common FAQs
Enjoy responsibly
Start today for a safe and enjoyable gaming experience at tbjji. Know your limits and have fun.