Your Privacy Is Our Responsibility

1 Introduction and Scope of Application

tbjji is an online entertainment and gaming platform operated for players in Bangladesh. By visiting our website, creating an account, playing games, or using any of our services, you are considered to have fully accepted the terms of this Privacy Policy.

This policy operates together with our Terms and Conditions and both documents must be read together.

We always treat your personal privacy with the highest importance and follow modern technology and policies to ensure the security of your information.

2 What Types of Information We Collect

While you use the tbjji platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth, nationality, and copies of documents required for identity verification.
• Contact Information: Email address and, where applicable, residential address.
• Account Information: Username, password (stored in encrypted form), and the date and time of account creation.
• Financial Information: Deposit and withdrawal history, preferred payment method name (bKash, Nagad, Rocket, Upay, or bank transfer); complete financial details are not stored directly.
• Gaming Activity: Game history, betting details, win/loss records, and time spent on the platform.
• Technical Information: IP address, browser type and version, device information, operating system, referral URL, and session data.
• Communication Records: Records of your conversations with our live chat support team.

3 How We Collect Information

We collect your information in the following ways:

• Directly Provided Information: Information you provide yourself during account registration, login, deposit, or withdrawal processes.
• Automatic Collection: When you browse our website, technical information is collected through cookies, log files, and web beacon technology.
• Third-Party Sources: Where necessary for identity verification or fraud prevention, information may be verified with trusted third parties.
• Payment Service Providers: A limited amount of financial information flows through payment processors to complete transactions.

4 Why and How We Use Your Information

tbjji uses your information only for lawful and specific purposes. These purposes are described in detail below:

• Account Management: Keeping your account active, verifying login, and ensuring secure access.
• Service Delivery: Gaming services, betting features, processing deposits and withdrawals, and providing bonuses.
• Identity Verification (KYC): Complying with Anti-Money Laundering (AML) policies and confirming account ownership.
• Customer Support: Providing fast and effective resolution of your complaints, questions, or issues.
• Fraud Prevention: Detecting suspicious activity, preventing account hacking, and protecting platform security.
• Responsible Gaming: Monitoring your gaming habits to identify problematic behaviour at an early stage and ensuring responsible play.
• Technical Improvement: Analysing platform performance to improve service quality.
• Legal Compliance: Following applicable laws and regulations and responding to lawful requests from authorities.

5 Cookie Use and Control

The tbjji website uses cookies and similar technologies to operate effectively and improve the user experience.

• Essential Cookies: These cookies are necessary for the core operation of the website — such as keeping login sessions active and verifying security. They cannot be disabled.
• Functional Cookies: These help remember your preferences (such as language selection) and personalise your browsing experience.
• Analytical Cookies: These collect website traffic statistics, which help us improve our services. This information is stored in aggregated and anonymous form.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the website.

6 When and With Whom Information May Be Shared

tbjji never sells your personal information to third parties. However, information may be disclosed in the limited circumstances below:

• Payment Service Providers: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and approved banks to complete transactions. This information is limited strictly to the purpose of payment processing.
• Technology Partners: Software and service providers that assist in operating the platform, who work under strict confidentiality agreements.
• Identity Verification Services: Limited information may be shared with an approved verification service provider to complete the KYC process.
• Legal Authorities: Relevant information may be provided in response to valid court orders, requests from investigating agencies, or to meet legal obligations.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will make reasonable efforts to notify you in advance of any such change.

We will not share your information with anyone in any circumstances other than those listed above.

7 How We Keep Your Information Secure

tbjji uses industry-standard technology and methods to protect your information:

• SSL/TLS Encryption: All data transmission on our website is protected by SSL encryption technology, which prevents eavesdropping by third parties.
• Password Hashing: Your password is never stored in plain text — it is stored using a strong cryptographic hashing method.
• Access Control: Only authorised staff can access specific user information, and only on a need-to-know basis.
• Regular Security Testing: Regular security audits and penetration testing are conducted to identify system vulnerabilities.
• Data Backup: Secure backup systems are used to prevent data loss or corruption.
• Fraud Detection: Automated systems continuously monitor for suspicious activity and block unusual login or transaction attempts.

While we ensure the highest security measures, complete security on the internet cannot be guaranteed. We ask that you also keep your password confidential and avoid logging in from unfamiliar devices.

8 Data Retention Period

tbjji retains your personal information only for as long as necessary to fulfil the required purpose and to comply with applicable law.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Transaction Records: Records of financial transactions may be retained for an extended period, as they fall under financial regulatory requirements.
• Security Logs: Log files maintained for system security are automatically deleted after a specified period.

9 Your Rights Regarding Personal Information

As a user of the tbjji platform, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any incomplete or inaccurate information in your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or contractual reasons.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Right to Data Portability: In certain circumstances, you may request that your information be provided in a standard format.
• Right to Close Account: You may request to close your account at any time.

To exercise these rights, contact our support team at: [email protected] or via 24/7 live chat.

10 Age Verification and Prohibition on Collecting Information from Minors

tbjji strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

• Age is verified at the time of account registration.
• Identity documents are verified during the KYC process to confirm age.
• If an account belonging to a minor is identified, it will be closed immediately and the associated information will be securely deleted.

If you are aware that a minor has created an account on our platform, please notify us immediately at [email protected].

11 Changes to the Privacy Policy

tbjji reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes:

• The updated policy will be published on our website and the "Last Updated" date at the top of the page will be changed.
• For significant changes, we will make efforts to notify you by email.
• Continued use of the platform after any changes will be considered acceptance of the revised policy.
• If you object to any change, stop using the account and contact us.

12 Contact Us

Please contact us for any questions, concerns, or requests related to the privacy policy:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, with full support in Bengali.

We provide round-the-clock service in line with Bangladesh Standard Time (BST, UTC+6) and are committed to responding promptly to any privacy-related request you may have.

For more detailed information, please also read our FAQ page and Responsible Gaming page.